Customer Service and Reservations Agent

• *OVERVIEW**

Kiwi Collection is currently looking to add a Customer Service and Reservations agent to our team. Our ideal candidate will have exceptional customer service skills, excellent attention to detail and strong multi-tasking skills. This position will be mainly home-based and will be required to work mostly PM shifts from 3:30pm to 12:00am.

• *RESPONSIBILITIES**

· Handle incoming calls and e-mails.

· Provide exceptional customer service with a primary focus on the success of our clients experience

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

· Takes ownership over client inquires, can work independently to achieve needed results

· Act as a support agent to other Concierge offices worldwide

· Provide clients with product and service information

· Manages all requests that come in during a shift and follows up when required

· Troubleshoot and resolve incoming issues/complaints

· Supportive of marketing initiatives, campaigns and featured properties

· Respectful of all current and future hotel relationships

· Quality assure all incoming reservations and communicate any special requests to hotels

Job Types: Full-time, Part-time

Pay: $18.00-$24.00 per hour

Expected hours: 40 per week

Benefits

• Extended health care
• Paid time off
• Work from home

Experience

• Luxury Hotel Reservations: 2 years (required)

Work Location: Hybrid remote in Vancouver, BC V6C 1S4